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iSeeYu Venue Terms

Version 2.7. Last updated: 11 October 2026. Provider: Crickmatic Limited, registered in England and Wales, company no. 17168697, registered office 128 City Road, London EC1V 2NX ("Crickmatic", "we"). Governing law: England and Wales.

These are business-to-business terms between Crickmatic and the business that runs a venue ("Venue", "you"). They are not the consumer Terms of Use.

1. Acceptance and activation

1.1 How you accept. You accept these Terms by ticking the acceptance box and the authority confirmation when you sign up in the iSeeYu venue portal. Your acceptance takes effect when you confirm your email address using the link we send you. Saving or editing a venue profile, or viewing a QR preview, is not acceptance.

1.2 Authority and business details. The person accepting confirms that they are authorised to bind the Venue's business. Before submitting the venue for approval, they give the business's legal name, its country and, where it has one, its company or business registration number.

1.3 Activation. Your venue becomes ACTIVE, and its signed QR is issued, only when both of these conditions are met, in either order:

  • (a) iSeeYu staff have approved your venue after reviewing the profile you submitted; and
  • (b) you have validly accepted these Terms under clause 1.1.

Neither condition is enough on its own. Saving, submitting or editing a profile satisfies neither. Staff approval is at Crickmatic's discretion and may be refused or withdrawn. A venue that is not ACTIVE gets no QR, no Live surface and no DJ view.

1.4 Records. We record each staff approval decision: who decided, when, and the venue ID. For each acceptance we keep a record of:

  • the Terms version and its content hash;
  • the date and time (UTC) of acceptance and of email confirmation;
  • the venue ID;
  • the accepting user's email address and account ID;
  • the authority confirmation;
  • the business details given when the venue is submitted for approval.

You can ask us for a copy at any time.

1.5 New versions. If we materially change these Terms, we will tell you through the portal and by email to the address on file. Your venue stays on the version it accepted until you accept the new one, and we may set a date after which a venue that has not accepted the new version is paused (clause 9).

2. What we provide

2.1 Crickmatic provides:

  • (a) a venue portal account;
  • (b) a rotating, signed, time-limited QR, displayed on a Crickmatic-supplied screen surface;
  • (c) the iSeeYu Live surface, a rotating display showing the QR and the room's crowd mood (Crowd Vibe);
  • (d) an optional DJ view (clause 5);
  • (e) no post-night summaries today. Banded summaries are a possible later module (clause 6.3).

2.2 Not included:

  • a live dashboard;
  • guest lists or any guest personal data;
  • individual votes or taps;
  • headcounts or exact counts;
  • on-site Crickmatic staff;
  • payment processing, ticketing or door-entry tools;
  • song or track requests, polls, promotions or any other Live module not listed in clause 2.1.

We may add modules later only under a written update to these Terms.

2.3 What patrons can do. Patrons who scan the QR can either:

  • (a) take part in iSeeYu Live, which is aggregate-only crowd mood, with no profile and no dating; or
  • (b) choose to enter iSeeYu Tonight, the 18+ dating space, which requires iSeeYu's own age check.

These are separate. A Live session is never a dating check-in.

3. Fees and commercial terms

3.1 iSeeYu is free for venues during our launch period. There are no fees, no revenue share, no exclusivity and no minimum term. We will give you at least 30 days' notice before the launch period ends, and no fees apply unless you agree to them under clause 3.3.

3.2 We make no promise of footfall, sales uplift, patron numbers, matches or introductions.

3.3 Any paid venue tools would be offered later under a separate written schedule, and only with your express agreement.

4. Display and QR rules

You must:

4.1 Show the Live surface and QR only:

  • on screens you control;
  • inside the venue's premises;
  • in areas and at times when the premises are restricted to adults (18+).

4.2 Show the QR exactly as supplied: visible, unaltered and live. You must not crop, cover, overlay, resize to illegibility, re-encode, screenshot for reuse, or print a static copy of it.

4.3 Not rebroadcast, stream, post online or otherwise publish the live QR or Live surface outside the premises.

4.4 Not alter, overlay or add to the Live surface's content, including the crowd mood words. You must not put your own counts, claims or messages on it.

4.5 Stop displaying the QR and Live surface immediately when your venue is paused, ended or closed for the night.

4.6 We may refuse it. We may invalidate any code, and refuse Live or check-in server-side, if we suspect remote use, redistribution or abuse.

5. DJ view

5.1 If we issue a DJ view, it is a read-only, time-limited, signed link tied to your venue for one night. It shows the same banded crowd mood as the Live surface, refreshed on a fixed timer. It never shows identities, individual signals or counts.

5.2 The DJ view carries no admin rights. It cannot:

  • change settings;
  • pause or resume the venue;
  • export data;
  • invite users.

5.3 You must give the link only to the person running music that night, and not share or publish it. Each link expires automatically, and we may revoke it at any time.

6. Data protection

6.1 Patron data: Crickmatic is controller.

  • Crickmatic is the sole controller of personal data about patrons processed through iSeeYu, including Live taps and dating data.
  • You are not our processor, and we are not yours.
  • You receive no patron personal data under these Terms.

6.2 What you never get. You never receive:

  • who was present;
  • any individual tap, vote or signal;
  • guest names, photos, contact details, messages, age-check results or precise location;
  • any guest list or attendance record.

You must not try to obtain, infer or reconstruct any of these, including by:

  • photographing or filming screens or patrons to identify iSeeYu users;
  • matching QR timing to CCTV, tills or door records;
  • asking patrons whether they use iSeeYu.

6.3 Banded summaries (possible later module, not offered today).

  • We do not provide any post-night summaries today. We may offer banded, thresholded summaries as a later module, but only once that module has been signed off by Crickmatic and we have notified you in writing of its terms. We are not obliged to offer it.
  • If we do offer it, the following applies:
  • Any summary uses banded levels only: crowd mood bands over time windows.
  • On nights below our minimum threshold, nothing is shown at all.
  • Summaries are designed so that no individual can be identified. We do not intend them to be personal data.
  • If you believe a summary could identify anyone, you must not use it for that purpose and must tell us promptly.
  • You may use summaries only for running and improving your own venue nights.
  • You must not sell summaries, publish them as headcounts, or combine them with other data to identify individuals.

6.4 Your staff's data.

  • Crickmatic is controller of the personal data of your staff who use the portal: their name, role, contact number and email address (any business or personal address they check), sign-in link and session records, IP addresses used to request sign-in links, account permissions, and the record of their actions in the portal.
  • We use it to run accounts, keep the portal secure, and keep an audit record.
  • Retention for each type of data is set out in our venue staff privacy notice. Records of staff actions in the portal are kept for 6 years.
  • We give that notice to each invited staff member: it is linked in the invitation email and shown in the portal before first sign-in, and we record that it was shown and acknowledged. You must invite only people who work for or on behalf of your venue, and give us accurate details for them.

6.4A What your main administrator sees. Your venue's main portal administrator can see the email address of each staff member on your venue's portal and their activity in the portal for your venue. You may use that information only to manage who acts for your venue in the portal. You must not use it to monitor staff performance or for any other purpose, and you are responsible, as an independent controller, for any use you make of it outside the portal.

6.5 Your own data. You are separately responsible, as controller, for any personal data you collect yourself, for example on your door or in your CCTV. iSeeYu does not replace your own records or duties.

6.6 Rights requests. If a patron or a staff member asks you about iSeeYu data, direct them to privacy@crickmatic.com.

6.7 Transfers outside the UK. Our service providers include Supabase, Vercel and Resend, which are United States companies, so personal data processed through iSeeYu, including your staff's portal data, may be processed in the United States. Where a provider is certified under the UK Extension to the EU–US Data Privacy Framework (the "UK–US data bridge"), we rely on that. Where it is not, we use the ICO's International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. Our email provider, Resend, sends email from its Tokyo region, so the email addresses and email content we send through it may be processed in Japan, which the UK recognises as giving adequate protection. Crickmatic is responsible for these safeguards, and you can ask us for a copy of the safeguard that applies.

7. Age and licensing

7.1 You confirm that while the QR or Live surface is displayed, the relevant areas are restricted to adults (18+). You also confirm that you apply your own age checks at entry under your premises licence and the Licensing Act 2003, or the equivalent licensing law where your venue is.

7.2 Your door check is your check. It is not an iSeeYu age check, and iSeeYu does not replace or certify it. iSeeYu runs its own age check only for entry to iSeeYu Tonight (dating).

7.3 You must not admit under-18s to areas where the QR or Live surface is visible. You must not encourage anyone under 18 to scan it.

7.4 You remain responsible for:

  • premises safety;
  • security and staffing;
  • house rules;
  • all duties under your licence.

8. Claims, marks and publicity

8.1 Claims you must not make. You must not say or suggest, in any medium, that:

  • patrons are verified or age-checked by iSeeYu;
  • photos are moderated;
  • iSeeYu provides safety guarantees;
  • iSeeYu guarantees matches, introductions or patron numbers;
  • iSeeYu is "anonymous".

8.2 Approved lines.

  • When you describe iSeeYu, you may use only the lines in the Approved Lines Schedule that Crickmatic maintains. The current lines are in Schedule 1.
  • We may update the Schedule by notice through the portal without re-papering these Terms.
  • Lines we withdraw must stop being used within 7 days.

8.3 Licence of marks.

  • "iSeeYu" and its logo belong to Crickmatic.
  • We grant you a limited, non-exclusive, non-transferable, revocable licence to display them only on Crickmatic-supplied materials (print templates and the Live surface), unaltered, at your venue, during the term.
  • The licence ends automatically when your venue is paused or ended.

8.4 No co-branding or lookalikes. You must not:

  • create your own iSeeYu-style artwork;
  • modify our materials;
  • register lookalike names, domains or social handles;
  • pair the iSeeYu name or marks with any other dating or social app.

8.5 Name and logo. Neither party may use the other's name or logo in marketing, press or case studies without the other's prior written consent. That includes calling the Venue an "official partner".

9. Pausing, ending and exit

9.1 We may pause or end access. We may pause or end your venue's access, on notice or immediately where reasonably necessary, if:

  • we believe you have breached these Terms;
  • there is a safety, legal or regulatory risk;
  • we suspect QR abuse;
  • a new Terms version has not been accepted by the date we set;
  • we stop offering iSeeYu for venues.

9.2 You may leave at any time, by ending your venue in the portal or emailing support@iseeyu.co.uk.

9.3 On pausing or ending:

  • the QR, Live surface and DJ view stop working server-side;
  • you must take down all iSeeYu materials;
  • your licence under clause 8.3 ends.

We keep the acceptance record for as long as your venue uses iSeeYu and for 6 years after that, so that we can deal with any legal claims, and then delete it, unless the law requires us to keep it longer.

9.4 Surviving clauses. Clauses 6, 8.1, 8.4, 8.5, 10, 11 and 13 survive termination.

10. Confidentiality

Each party keeps the other's non-public information confidential and uses it only for the purposes of these Terms. This includes signing material, portal access, DJ links and non-public product details.

11. Liability

11.1 The venue tools are provided free and as is, with no uptime or availability commitment.

11.2 Nothing limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

11.3 Subject to 11.2:

  • neither party is liable for indirect or consequential loss, or for loss of profit, revenue or goodwill;
  • Crickmatic's total liability in any 12 months is capped at £1,000.

11.4 You indemnify Crickmatic against third-party claims arising from:

  • your breach of clauses 4, 6.2, 7 or 8;
  • conduct on your premises.

12. Identity checks on the business (KYB)

No full KYB or anti-money-laundering checks apply while the service is free, with no payments to or from the Venue. We may still verify your business details and the email addresses given, and we may refuse or pause any account. If fees or payouts are ever added, KYB may apply under a separate schedule.

13. General

13.1 These Terms are the entire agreement between us about iSeeYu for venues.

13.2 You may not assign them without our consent.

13.3 No third party has rights under them (Contracts (Rights of Third Parties) Act 1999).

13.4 They are governed by English law, and the courts of England and Wales have exclusive jurisdiction.

13.5 Notices:

  • To us: support@iseeyu.co.uk, with data matters to privacy@crickmatic.com, and post to Crickmatic Limited, 128 City Road, London EC1V 2NX.
  • To you: the email address of your main portal administrator on file.

Schedule 1: Approved Lines (version 1)

| Allowed | Never | |---|---| | "18+ venue" | "verified", "age-checked", "ID-checked" | | "help set tonight's vibe" | "safe", "safety guaranteed", "moderated" | | "Free for venues during our launch period" | "anonymous", "meet someone guaranteed", headcounts or patron numbers | | "three free introductions" | prices, fees or plan names | | iSeeYu marks on supplied templates only | |

Schedule 2: Data at a glance

| Data | Venue sees | Notes | |---|---|---| | Crowd mood on the Live surface and DJ view | Yes, live, banded, fixed timer | No counts; below threshold shows "Crowd pulse building" | | Post-night summary | Not offered today; possible later module once signed and notified; banded levels only | Not promised; nothing on nights below threshold; not a headcount | | Who was there, individual taps or votes, guest list | Never | Reconstruction is forbidden (clause 6.2) | | Guest names, photos, contact details, messages, age-check results | Never | Crickmatic is controller | | Your staff's portal data | Your main portal administrator sees each staff member's email and portal activity for your venue | Crickmatic is controller; use limited to managing portal access (clause 6.4A); venue staff privacy notice |